Here are our most commonly asked questions with answers...


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How much is delivery?

The delivery fee for orders is £3. All orders of £25 and over qualify for free delivery and are sent via Evri for larger orders or Royal Mail for smaller orders.

Delivery costs the same for subscribers.

How can I track my order?

In your account, select View Order, and you can track your order once it has been processed and picked up for delivery.

How long will it take for my order to arrive?

Your order should be with you within 3-5 working days. We'll keep you informed of dispatch updates and the estimated delivery date by email. Please contact helloteam@simplelivingeco.com if you have not received your order after five working days.

What is your return policy?

We want you to be completely satisfied with your purchase. If you are not, for any reason, satisfied please get in touch with our team and let us make it right.

Do you test on animals?

Absolutely not! We are vegan friendly. We use no animal byproducts and never test any of our ingredients or products on animals.

Our raw material suppliers are all based in the UK and never test on animals, and have provided the correct data sheets and documents to show no animal testing.

Can I add/delete products or manage/cancel my order or subscription?

You can email us or chat with us online, but you also have full control. When you make your purchase, your online account will be set up. Inside your account, you can add or delete products.

Where are your products made?

Our products are proudly made in the UK, embodying our commitment to sustainability and local production. At Simple Living Eco, we offer you products that are plant-based where possible, plastic free or reduce plastic and also kind to your skin. Our UK made range includes innovative solutions like Laundry Detergent Sheets, made with plant-based ingredients, designed for efficacy even in low-temperature washes and hand washing. They are vegan-friendly, reflecting our dedication to ethical and environmental responsibility. We aim to inspire a movement towards a simpler, more sustainable lifestyle that benefits our planet and its inhabitants.

Do the Laundry Detergent Sheets work at low temperatures?

Simple Living Eco Laundry Detergent Sheets can be used in washes from 30-60 degrees Celsius and are suitable to use in both hard and soft water areas. They also work well in cold water washes and are suitable for hand washing.

Are your Laundry Detergent Sheets better for the environment?

Yes. Our detergent sheets are free of phosphates, free of chlorine bleaching agents, free of palm oil, free of animal products and contains no artificial colourings. Our sheets dissolves completely in water and transfers the full washing power to your laundry, without the toxic chemicals.

Are your Laundry Sheets Bio or Non Bio?

Our sheets are classed as Non Bio simply because they do not contain any enzymes. Non-biological laundry detergents offer the same great cleaning power of their biological counterparts, but without the enzymes.

Do your Laundry Sheets contain PVOH?

PVOH (Polyvinyl Alcohol) is used as a binding agent in our Laundry Detergent Sheets - it holds all the ingredients together. It is completely water-soluble meaning it dissolves in water and does not break down into small plastic particles (microplastics). Under appropriate conditions, PVOH is biodegradable which means it can be broken down by microorganisms rather than accumulating in the environment. PVOH when managed properly through wastewater treatment processes, does not contribute to long term environmental pollution.

Can you use our Laundry Sheets on washable nappies/diapers?

We would recommend to pretreat the nappies/diapers with our Oxygen Tablets and then wash as normal with the Laundry Sheets.

Why do the Laundry Detergent Sheets not leave much of a scent on my laundry?

Our Laundry Sheets have low levels of naturally derived fragrance which results in a far more neutral smell to your wash when compared to mainstream detergents. We have a lot of information about what makes detergents 'smell fresh' here, but in short, it's often a concoction of chemicals, many of which are toxic. Worse still, manufacturers are not legally obliged to disclose all the ingredients that make up their fragrance! If you then wear the garments washed in these chemicals, you are directly ingesting them.

Can I use bleach with your Laundry Detergent Sheets?

We would recommend using our Oxygen Tablets for a safer and more environmentally kinder wash.

Do I need to use fabric softener with your Laundry Detergent Sheets?

We find that clothes come out soft and static free without the use of a fabric softener.

Are your Unscented Laundry Sheets suitable for sensitive skin?

We are so pleased to say we have had our Laundry Sheets tested on people with sensitive skin and
the induced no reaction of irritation so has a very good skin compatibility.

Do your Laundry Detergent Sheets contain starch?

No our Laundry Sheets do not contain starch. Starch is a filler that is unnecessary in the laundry market and is also a bacteria feeder. While silicon oil is often used as a softening agent it too is bacteria feeder so by having two bacteria feeders in the product you are leaving your washing machine open to mould and bacteria!

Do you already use another brand of Laundry Sheets and noticed mould in the rubber part of your machine? Check the ingredients on the sheets you are using.

Why do some of your products contain a corrisive picture?

This classification relates to the super concentrated product as supplied, in use solutions of the product will be non-corrosive and non-irritant.

Are your Multipurpose Cleaning Concentrates suitable for all hard surfaces?

Our multipurpose cleaning concentrates are plant-based, which makes them safer for all surfaces.

If you are worried about a particular surface, we suggest spraying on the cloth rather than the surface.

Is your Concentrated Washing Up Liquid safe for handwashing?

Simple Living Eco Concentrated Washing Up Liquid is suitable for hand washing. Our formulation was designed with sensitive skin in mind. However, we would advise that if you suffer from any allergies, you choose the Unscented version. While we work with fragrances that are safe for sensitive skin, we cannot cover every allergen.

Are your products pet friendly?

Yes, our products are pet friendly. Our Laundry Sheets are safe to use to wash pet bedding etc.